Grievance Redressal.
Crestore is committed to addressing customer complaints and grievances in a timely and fair manner.
Customers may submit complaints regarding products, orders, payments, delivery, returns, refunds or other Crestore services using the contact details provided below.
Our Commitment
Crestore is committed to addressing customer complaints and grievances in a timely and fair manner.
We aim to review the information provided by the customer, understand the relevant issue and respond appropriately.
Complaints We Handle
Customers may submit complaints or grievances relating to:
- Products
- Orders
- Payments
- Shipping and delivery
- Returns
- Refunds
- Replacements
- Cancellations
- Other Crestore services
Information to Provide
Please include your order number, registered mobile number or email address and all relevant details when submitting a complaint.
Where applicable, providing supporting information may help us investigate the matter more effectively.
- Order number
- Registered mobile number
- Registered email address
- Product or service details
- Clear description of the issue
- Relevant photographs, videos or screenshots where applicable
- Transaction or payment reference where relevant
- Previous support reference, if available
Review & Response
After receiving a complaint, Crestore may review the information submitted by the customer and relevant order, transaction, delivery or support information where required.
We may contact the customer for additional details where reasonably necessary to investigate and respond appropriately.
Contact Crestore
Submit your grievance using the contact details below and include the relevant order and complaint information.
Your Concerns. Our Attention.
We aim to provide a clear and accessible process for customers to raise concerns and receive appropriate assistance relating to Crestore products and services.