Return, Refund & Replacement Policy.

Return Window

Eligible products may be returned within 7 days of delivery, subject to the conditions below.

Eligible Returns

A return may be eligible where the applicable conditions are satisfied, including:

• The product is eligible for return
• The return request is raised within the applicable return period
• The product is unused or in acceptable condition as applicable
• Original packaging, accessories, manuals, tags or other included items are retained where applicable
• The product is not damaged due to misuse or improper handling by the customer

Non-Returnable Products

Certain products may not be eligible for return because of their nature, hygiene considerations, safety considerations, customisation, consumable characteristics or other legitimate reasons.

Damaged, Defective or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact us as soon as possible.

Please provide:

• Order number
• Product details
• Photographs or videos of the product
• Photographs of the packaging
• A clear description of the issue

Replacement

Replacement availability depends on the specific product.

Where replacement is available, the replacement will generally be subject to product availability.

If a replacement cannot reasonably be provided, an eligible refund or other appropriate remedy may be offered.

Refunds

Where a refund is approved, the refund will generally be processed to the original payment method used for the purchase, subject to the payment provider’s processing timelines and applicable law.

For Cash on Delivery orders, the customer may be asked to provide appropriate bank account or other permitted payment details for processing an eligible refund.

Refund Processing

After approval of the return or refund, Crestore will initiate the applicable refund within a reasonable processing period.

The time taken for the amount to reflect in the customer’s account may depend on the bank, card issuer, payment gateway or other financial institution.

Return Shipping

Where the return is due to a verified damaged, defective or incorrect product, Crestore may arrange or bear the applicable return shipping cost as appropriate.

For other eligible returns, shipping or return charges may apply depending on the product and return conditions disclosed at the time of purchase.

Order Cancellation

Cancellation requests should be submitted as early as possible.

Once an order has been shipped or fulfilled, cancellation may no longer be possible and the customer may need to follow the applicable return process.

Need Return or Refund Assistance?

For return, refund, replacement or cancellation assistance, contact Crestore using the details below.